After‑sales Warranty Commitment
(Whole Machine & Carte mère)
3‑Year Warranty + Lifetime Technical Support — Worry‑free After‑sales Experience
Full-free Coverage
Problèmes de qualité du produit → Réparation gratuite
Pièces de rechange requises → Remplacement gratuit par de nouveaux composants
( Zero costs )
Services techniques gratuits + Coût des matériaux
Gratuitement: analyse technique, guidage à distance, et réparation manuelle. Des frais s'appliquent uniquement si des pièces de rechange sont requises, facturé au prix coûtant bénéfice nul.
( Zéro profit )
Partenariat technique à vie
Libre en permanence: analyse technique et guidage à distance.
Prestations payantes: opérations de réparation (tarification transparente, avec devis confirmés à l'avance).
( Tarification transparente )
1. Free maintenance is provided within one year of purchase, and the user bears the shipping fee for sending it back;
2. After one year of purchase, maintenance will be provided according to the maintenance cost, and the user will bear the round-trip freight;
TouchThink products come standard with 3 années( 1-year free and 2-year paid).
We also offer up to 5 years extension of our product warranty at the time of sale.
Warranty starts from the time the product is shipped to you from TouchThink. You do not need to register or save the receipt as long as the unit still has the serial number; we can look up the warranty term and start date.
TouchThink wants to be your preferred business partner. We will gladly work to help you with all sorts of computer-related issues you encounter via our free technical support. If an RMA is needed, we understand the importance of getting you an accurate and long-lasting fix and getting back up and running quickly.
TouchThink does hands-on repair of products in Shenzhen, Chine. We keep a wide array of parts on hand for repairs, but sometimes parts will need to be ordered, and this can cause delays in repairs.
TouchThink Warranty Includes:
Repair of the system, including labor
Components needing replacement
If necessary, re-installation of original OS
Return shipment to customer
Events NOT Covered by Standard Warranty Include:
Physical damage
Damage caused by unauthorized repairs
Use of product outside of its approved environment
Exposure to direct sunlight, unless explicitly approved
Inbound Shipping
Software
To start a warranty claim – please submit a RMA Requests here.
For full explanation of warranty benefits and limitations, see our Terms and Conditions.