Our Service
1. We guarantee that all our items are “as stated” in their descriptions. All products have been checked and packaged in good condition before dispatch. We strive for 100% customer satisfaction on every sale we complete.
2. Our products are directly manufactured from our own factory, there are no intermediate traders, no high markup, so we can offer highly reliable and affordable products for every client.
3. For any problems with our products and services, please contact us on time. We will respond to you within 24 hours.
Warranty Conditions
Full coverage
Product quality issues → Free repair
Replacement parts required → Free replacement with new components
( Zero cost )
Free Technical Services + Materials Cost
Free of charge: technical analysis, remote guidance, and manual repair. Charges apply only if replacement parts are required, billed at cost price zero profit.
( Zero profit )
Lifelong Technical Partnership
Permanently free: technical analysis and remote guidance.
Paid services: repair operations (transparent pricing, with quotes confirmed in advance).
( Transparent pricing )
1. All products have a three-year warranty (one-year for free, and the last two-year will charge some maintenance fees) on basis of non- artificially damage.
2. If there are some problems with the goods, the buyer needs to provide related documents (Photos, video, etc). Please contact TouchThink before you disassemble industrial monitors, panel PCs, or industrial mini PCs, etc. Please keep in mind that we won’t be responsible for the quality of the goods if you disassemble any goods without our permission.
3. About the freight of repair, it is based on specific product damage reasons, If it’s the quality problems, we will bear the freight.
4. For the RAM policy: We will fix it within one year for free. The buyers need to pay for the freight cost of returning, we will pay for the freight cost of sending back, but man-made damage is not included.
If you have questions about TouchThink hardware, and would like to contact TouchThink Technical Support by whatsapp, you can reach us at +8618665804491, M-F 8:30 – 6:30 ET.