After‑sales Warranty Commitment
(Whole Machine & Mainboard)
3‑Year Warranty + Lifetime Technical Support — Worry‑free After‑sales Experience
Full-free Coverage
Product quality issues → Free repair
Replacement parts required → Free replacement with new components
( Zero costs )
Free Technical Services + Materials Cost
Free of charge: technical analysis, remote guidance, and manual repair. Charges apply only if replacement parts are required, billed at cost price zero profit.
( Zero profit )
Lifelong Technical Partnership
Permanently free: technical analysis and remote guidance.
Paid services: repair operations (transparent pricing, with quotes confirmed in advance).
( Transparent pricing )
1. Free maintenance is provided within one year of purchase, and the user bears the shipping fee for sending it back;
2. After one year of purchase, maintenance will be provided according to the maintenance cost, and the user will bear the round-trip freight;
TouchThink products come standard with 3 years( 1-year free and 2-year paid).
We also offer up to 5 years extension of our product warranty at the time of sale.
Warranty starts from the time the product is shipped to you from TouchThink. You do not need to register or save the receipt as long as the unit still has the serial number; we can look up the warranty term and start date.
TouchThink wants to be your preferred business partner. We will gladly work to help you with all sorts of computer-related issues you encounter via our free technical support. If an RMA is needed, we understand the importance of getting you an accurate and long-lasting fix and getting back up and running quickly.
TouchThink does hands-on repair of products in Shenzhen, China. We keep a wide array of parts on hand for repairs, but sometimes parts will need to be ordered, and this can cause delays in repairs.
TouchThink Warranty Includes:
Repair of the system, including labor
Components needing replacement
If necessary, re-installation of original OS
Return shipment to customer
Events NOT Covered by Standard Warranty Include:
Physical damage
Damage caused by unauthorized repairs
Use of product outside of its approved environment
Exposure to direct sunlight, unless explicitly approved
Inbound Shipping
Software
To start a warranty claim – please submit a RMA Requests here.
For full explanation of warranty benefits and limitations, see our Terms and Conditions.